NTCHosting team is composed of highly qualified and devoted professionals, with diverse backgrounds, creating a powerful mix of high-quality web hosting and design specialists dedicated to providing our customers with one of the best services in the web hosting industry. However, we realize that having a team of highly qualified and devoted professionals, who have created this incredible and unique by its performance web hosting solution, is not enough. This is only one-half of our job. This means prompt and reliable customer support that is available 24 hours a day, seven days a week, 365 days a year. When a customer has a problem or needs help, our Customer Support will respond quickly and efficiently, usually within the next 15-30 minutes after the support request is received.
Our main goal is to provide the best possible services and excellent customer support simultaneously.

NTCHosting system-administrators strive to ensure that our servers are up and running all the time. Their efforts guarantee that our servers are running the latest software versions, to prevent the occurrence of incompatibility or program error issues.

The support team is constantly (24 hours a day, 7 days a week) accessible to our customers. Excellent customer care is a priority for our support team and they strive to make sure every question is answered adequately and thoroughly and help our customers with the long-run development of their web site. Our customer support staff accepts all type of questions and customers are guaranteed a response within 60 minutes.

We guarantee an uptime of 99.9%, which is made possible with our OC12 and OC48 Internet connections (The capacity of the network that we are a part of exceeds 2.5 GB per second)

The servers that we are using have Dual P4/Xeon with 2 GB of RAM, SCSI hard drives with RAID controllers and backups. Each server is equipped with a gigabit network card.