Dedicated Round The Clock Customer Support
Our customers can fully rely on our dedicated round-the-clock customer support service. 24 hours a day, 7 days a week, 365 days a year our supports team will be at your disposal, resolving any problem you might have and helping you to navigate through the wealth of features and functionalities of our in-house developed Web Hosting Control Panel. You can contact us with any questions related to our web hosting plans
in a variety of support channels - via e-mail, through our ticketing system, via live chat and by phone. We will always do our best to be in your assistance!
Customer Support Options:
You can get helpful information or contact us through a variety of support channels:
1. Through the Web Hosting Control Panel (CP).
a. Context Help
. Quick and concise information is available to all our clients in their Web Hosting Control Panels. Simply click on the Show/Hide Help link in the top right corner of each Control Panel page and a drop-down window will appear with useful explanations on how to handle the functionalities of each particular Control Panel section.
b. Video Tutorials
. Our Help Center is equipped with over 40 movies that will visually reveal to you the full array of out-of-the-box Web Hosting Control Panel
features that will make the administration of your web hosting account as easy as a breeze.
We have compiled also a very comprehensive Frequently Asked Questions database, that will give a quick answer to most of your primarily arising questions. Moreover, upon your enquiries, our database is regularly updated with new entries.
d. Ticketing System
. In the case you still haven't found an answer to your question, feel free to send an enquiry to our supports team by opening a ticket through the ticketing system available in the Help Center - 'Open New Ticket' section. You have our guarantee that your ticket will be responded in less than 60 minutes. We would like to kindly ask you to open a new ticket for each separate issue, as this will help us to maintain a higher quality of our support service.
2. Via our website.
To get in touch with us 24 hours a day you can use our online Contact Us form
3. You can contact us by phone at:
NOTE: Please, mind to prepare your account information in advance, when calling us to request assistance.
4. Through the live chat button on our website.
Our live chat operators will answer in real time any non-technical questions.
NOTE: If you need to ask a technical question, please send us your enquiry through the ticketing system in your Web Hosting Control Panel. Thus we will be able to closely investigate your issue and provide an appropriate quality assistance.
5. Check server status
To check the status of your server if you think there is an issue, please go to: www.properstatus.com