Support
24/7/365 Customer Service
Our technical support team is available 24/7/365 to assist you with any issue. We have implemented a 1-hour support response time policy, and our technicians usually respond within 20 minutes.
Multiple support options are available to meet your needs - reach out through email, submit a support ticket, connect via live chat, or give us a call.
Be sure to also explore our comprehensive knowledge base and instructional videos, conveniently located in our Hosting Control Panel.
Our custom-designed NTC Hosting Control Panel features a user-friendly, click-based interface, making site management as simple as using your smartphone. Should you require assistance, feel free to contact us or browse through our comprehensive knowledge base:
You can easily reach out to our support team by submitting a ticket via the Help Center. We promise a response within 60 minutes.
For immediate assistance with the Control Panel, you can chat with our AI assistant, which provides real-time guidance and support.
We offer a collection of video tutorials that illustrate how to navigate the essential controls within each section of the Control Panel.
By clicking the Help option in the top right corner of any page in the Control Panel, a window will appear with helpful tips and tricks.
For step-by-step guidance on key tasks in the Control Panel, explore our interactive help available in the primary sections.
To get in touch with us anytime, day or night, please use our convenient online Contact Us form. Our team is available 24/7/365 to assist you with any questions or concerns.
US toll free phone: +1-855-211-0932
International phone:+1-727-546-HOST(4678)
UK phone: +44-20-3695-1294
AU phone: +61-2-8417-2372
NOTE: Please, mind to prepare your account information in advance, when calling us to request assistance.
Our live chat operators will respond instantly to all non-technical inquiries.
NOTE: For technical support requests, please submit your question through the ticket system in your Web Hosting Control Panel. This allows us to thoroughly examine your concern and deliver an effective solution.
To verify your server's status when you suspect a problem, please navigate to:
www.properstatus.com